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In a hospitality environment, the distinctions between a sympathetic leader and an empathetic leader are crucial for fostering a positive and supportive team culture.¬†While sympathetic leaders make employees feel heard, employees may not feel genuinely understood which can lead to a connection that’s shallow or transactional in nature. On the other hand, empathetic leaders go...
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Our new hire has years of experience and receives positive feedback from Members, but she doesn't get along with others on our team. What should we do?
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