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SCS BLOG

Your one-stop shop for Club industry tips, tricks and advice powered by the latest brain science and years of experience. Have a question or need help tackling a challenge at your Club? Click here to anonymously ASK SCS, and one of our experts will write back to you on our blog.

 

More Than Just Onboarding: Shaping a Culture of Continuous Growth For Your Most Valuable Assets

The traditional approach to employee onboarding and training—often limited to the first week of employment—falls short in fostering a culture of continuous learning and engagement. As leaders in our industry, redefining the employee experience is imperative, turning it into a journey that extends far beyond the initial orientation period. We are in the people business,...
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Embracing Skills-Based Hiring in Private Club Management

The paradigm of hiring is undergoing a significant transformation in the hospitality industry. As we step into 2024, the focus has decisively shifted towards skills-based hiring—a method that values the practical abilities and knowledge of candidates over the prestige of their past employers. This approach not only champions diversity, equity, and inclusion by broadening the...
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Sympathetic vs Empathetic Leadership

In a hospitality environment, the distinctions between a sympathetic leader and an empathetic leader are crucial for fostering a positive and supportive team culture. While sympathetic leaders make employees feel heard, employees may not feel genuinely understood which can lead to a connection that’s shallow or transactional in nature. On the other hand, empathetic leaders go...
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The Golden Period: Mastering Governance in Booming Private Clubs

We’re seeing tremendous organizational growth and development in private clubs, many are thriving with robust finances and expanded membership lists. However, this golden period can inadvertently lead to a sense of overconfidence among stakeholders such as board members, committees, and management, potentially leading them to overstep their roles. The Importance of Clear Governance Clear governance...
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Bridging the Communication Gap: Engaging the Next Generation in Club Life

One of the most significant private club challenges today is effective communication with the younger generation. At Strategic Club Solutions, we are consistently seeing a need for diverse preferences in our clubs’ survey data. Unlike previous generations, where newsletters and bulletin boards were the norm, today’s young members seek convenience, immediacy, and a digital-first approach....
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Action Checklist for Clubs: Preparing to Engage the Next Generation

If you haven’t read Bridging the Communication Gap: Engaging the Next Generation in Club Life or 10 Most Critical “Must Not Dos” When Attracting a Younger Generation through Communication, we recommend you check those out first. 1. Conduct a Digital Audit Assess your current digital footprint. Ensure your website, social media, and other digital platforms...
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10 Most Critical “Must Not Dos” When Attracting a Younger Generation Through Communication

Have you read our Bridging the Communication Gap article? We recommend starting there before reading our 10 must not dos. When attempting to attract a younger generation through communication, there are several critical ”must not dos” that clubs should be aware of. Avoiding these pitfalls is essential for effective engagement and building a positive relationship...
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Embracing Artificial Intelligence – Seize the Opportunity or Risk Obsolescence

“AI won’t replace humans but humans with AI are going to replace humans without AI” – Professor Karim Lakhani, Harvard Business School When Professor Lakhani made this statement, it was more than a nod to the tectonic shifts in technology, it was a clarion call to professionals. The underlying message? Growth. In our age of rapid...
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The Neuroscience of Surprise and Delight in Club Management

Have you ever wondered why a colleague’s surprise compliment or an unexpected project success feels so rewarding? The secret lies in our brain’s love for the unexpected – a principle that can be a powerful tool in management. Let’s dive into the neuroscience behind surprise and delight and how it can transform your leadership style....
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Strategic Planning Pitfalls: Top 5 Mistakes Club Board Members Should Avoid

Private clubs are communities bound by shared interests, traditions, and objectives. Yet, the challenges and complexities faced by private club board members today go beyond sustaining these communities; they must navigate the club’s journey towards sustainable growth and resilience. The dual elements that fuel this journey, strategic planning and budgeting, demand our attention. However, as...
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14 Ways to Bring Your Club to Your Members

How to create a "Remote Club" and bring the Club experience to your Members at home
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Ask SCS: Coronavirus Concerns

How should I address the Coronavirus situation with my staff?
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Loyal vs Satisfied Members

Tips for increasing Member loyalty & retention
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Ask SCS: Pro Shop Problems

How does our Pro Shop compete with online retailers when so many people seem to buy everything online?
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Your Beginning-of-the-Year Checklist

Do these things in January to set your Club up for year-long success.
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Ask SCS: Sticky Staff Situation

Our new hire has years of experience and receives positive feedback from Members, but she doesn't get along with others on our team. What should we do?
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