SCS BLOG

Member retention is a critical aspect of maintaining a thriving club. Retaining members not only ensures a stable revenue stream but also fosters a vibrant and engaged community.  Here are five strategies to help you enhance member retention at your club: 1. Enhance the Member Journey Understanding and optimizing the member journey is crucial. From...Read More

The role of a board member transcends traditional leadership, demanding a deep commitmentto stewardship. Being an effective board member requires an earnest dedication to preservingthe club’s legacy while steering it toward future success. This involves more than just attendingboard meetings; it’s about active engagement, understanding the business intricately, andchampioning positive changes that enhance the club’s...Read More

In hospitality, seasonal employees are often seen as temporary fixtures. However, reimagining this workforce as a strategic asset can yield substantial benefits. Seasonal staff not only support peak periods but also bring fresh perspectives and energy, which can invigorate the service quality and member experience. More importantly, engaging and retaining top seasonal talent can reduce...Read More

The traditional approach to employee onboarding and training—often limited to the first week of employment—falls short in fostering a culture of continuous learning and engagement. As leaders in our industry, redefining the employee experience is imperative, turning it into a journey that extends far beyond the initial orientation period. We are in the people business,...Read More

In a hospitality environment, the distinctions between a sympathetic leader and an empathetic leader are crucial for fostering a positive and supportive team culture. While sympathetic leaders make employees feel heard, employees may not feel genuinely understood which can lead to a connection that’s shallow or transactional in nature. On the other hand, empathetic leaders go...Read More

We’re seeing tremendous organizational growth and development in private clubs, many are thriving with robust finances and expanded membership lists. However, this golden period can inadvertently lead to a sense of overconfidence among stakeholders such as board members, committees, and management, potentially leading them to overstep their roles. The Importance of Clear Governance Clear governance...Read More

If you haven’t read Bridging the Communication Gap: Engaging the Next Generation in Club Life or 10 Most Critical “Must Not Dos” When Attracting a Younger Generation through Communication, we recommend you check those out first. 1. Conduct a Digital Audit Assess your current digital footprint. Ensure your website, social media, and other digital platforms...Read More

Have you read our Bridging the Communication Gap article? We recommend starting there before reading our 10 must not dos. When attempting to attract a younger generation through communication, there are several critical ”must not dos” that clubs should be aware of. Avoiding these pitfalls is essential for effective engagement and building a positive relationship...Read More

Have you ever wondered why a colleague’s surprise compliment or an unexpected project success feels so rewarding? The secret lies in our brain’s love for the unexpected – a principle that can be a powerful tool in management. Let’s dive into the neuroscience behind surprise and delight and how it can transform your leadership style....Read More

Private clubs are communities bound by shared interests, traditions, and objectives. Yet, the challenges and complexities faced by private club board members today go beyond sustaining these communities; they must navigate the club’s journey towards sustainable growth and resilience. The dual elements that fuel this journey, strategic planning and budgeting, demand our attention. However, as...Read More

Laura Leszczynski See Full BioRead More

Erica Martin See Full BioRead More

Erica Martin See Full BioRead More

Rob See Full BioRead More

Allie Jeka See Full BioRead More

Allie Jeka See Full BioRead More

How should I address the Coronavirus situation with my staff?Read More

Tips for increasing Member loyalty & retentionRead More

Proven tips to increase your bottom lineRead More

Do these things in January to set your Club up for year-long success.Read More