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In a hospitality environment, the distinctions between a sympathetic leader and an empathetic leader are crucial for fostering a positive and supportive team culture. While sympathetic leaders make employees feel heard, employees may not feel genuinely understood which can lead to a connection that’s shallow or transactional in nature. On the other hand, empathetic leaders go...
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Have you ever wondered why a colleague’s surprise compliment or an unexpected project success feels so rewarding? The secret lies in our brain’s love for the unexpected – a principle that can be a powerful tool in management. Let’s dive into the neuroscience behind surprise and delight and how it can transform your leadership style....
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Private clubs are communities bound by shared interests, traditions, and objectives. Yet, the challenges and complexities faced by private club board members today go beyond sustaining these communities; they must navigate the club’s journey towards sustainable growth and resilience. The dual elements that fuel this journey, strategic planning and budgeting, demand our attention. However, as...
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Strategic Club Solutions takes you and your Club through our proven process to identify opportunities, assess resources and devise a customized plan. Or, if you find you need help with a few specific challenges, we have a full menu of a la carte services to boost your Club’s overall success.

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