We are excited to announce that Joyce M. Halama, CCM, an award-winning club trainer and consultant, is joining Strategic Club Solutions as our new Principal Trainer & Club Consultant. With over 30 years of experience in the private club industry, Joyce brings an extensive background that will further elevate the training and consulting services we...Read More
The role of a board member transcends traditional leadership, demanding a deep commitmentto stewardship. Being an effective board member requires an earnest dedication to preservingthe club’s legacy while steering it toward future success. This involves more than just attendingboard meetings; it’s about active engagement, understanding the business intricately, andchampioning positive changes that enhance the club’s...Read More
Member retention is a critical aspect of maintaining a thriving club. Retaining members not only ensures a stable revenue stream but also fosters a vibrant and engaged community. Here are five strategies to help you enhance member retention at your club: 1. Enhance the Member Journey Understanding and optimizing the member journey is crucial. From...Read More
The role of a board member transcends traditional leadership, demanding a deep commitmentto stewardship. Being an effective board member requires an earnest dedication to preservingthe club’s legacy while steering it toward future success. This involves more than just attendingboard meetings; it’s about active engagement, understanding the business intricately, andchampioning positive changes that enhance the club’s...Read More
Effective communication is a cornerstone of member retention and engagement in private clubs. By diversifying your communication methods, you can ensure that members are consistently updated about club activities and news, fostering a sense of connection and value. Here’s how to improve your communication channels to keep your members informed and engaged: 1. Utilize NewslettersNewsletters...Read More
In hospitality, seasonal employees are often seen as temporary fixtures. However, reimagining this workforce as a strategic asset can yield substantial benefits. Seasonal staff not only support peak periods but also bring fresh perspectives and energy, which can invigorate the service quality and member experience. More importantly, engaging and retaining top seasonal talent can reduce...Read More
The traditional approach to employee onboarding and training—often limited to the first week of employment—falls short in fostering a culture of continuous learning and engagement. As leaders in our industry, redefining the employee experience is imperative, turning it into a journey that extends far beyond the initial orientation period. We are in the people business,...Read More
The paradigm of hiring is undergoing a significant transformation in the hospitality industry. As we step into 2024, the focus has decisively shifted towards skills-based hiring—a method that values the practical abilities and knowledge of candidates over the prestige of their past employers. This approach not only champions diversity, equity, and inclusion by broadening the...Read More
We are thrilled to announce that Strategic Club Solutions has once again been recognized for our outstanding contributions to the private club industry. For the fifth consecutive year, we have received the prestigious BoardRoom Excellence in Achievement Award in three key categories: Consulting Company, Branding & Communications, and Marketing Company. Our Winning Approach At Strategic...Read More
Have you ever wondered why a colleague’s surprise compliment or an unexpected project success feels so rewarding? The secret lies in our brain’s love for the unexpected – a principle that can be a powerful tool in management. Let’s dive into the neuroscience behind surprise and delight and how it can transform your leadership style....Read More